In customer service-focused industries, like banking, the goal of better chatbots sounds a little bit odd and too good to be true : to empower people to spend less time thinking about their financial obligations while nevertheless making better financial decisions and Banks still got the benefit. Personalization has become a crucial differentiator in banking. Beyond the efficiency of transactions,…
Chatbots can be a great strength to a business strategy. Being an early adopter of chatbot technology can give you a major advantage your competitors. Research predicts that by the end of 2020 about 80% of business will adopt chatbot to increase their Business revenue. People are 10x more likely to engage with a chatbot! So, what makes these little…
Artificial intelligence (AI) is starting to interfere with diverse industries, but banking is predicted to benefit the most out of incorporating AI systems in the next couple of years. Analysts estimate that AI will save the banking industry more than $1 trillion by 2030. It has become highly popular among large enterprises today owing to the amount of data these…
Company Profile Dharmais Hospital is one of Indonesia's national cancer centers. Dharmais wants to become a full-service cancer hospital and a national cancer center on par with those in Asia. As a result, Dharmais is committed to providing the best service possible in order to realize this vision. For example, sending SMS (Short Message Service) notifications to doctors and patients.…
Company Profile PT. General Insurance Mega (Mega Insurance)is an insurance service provider that strives to serve consumers with the best services. Mega Insurance focuses on direct service to consumers or through other linked parties in order to become a reputable insurance company by providing rapid and convenient services. As a result, Mega Insurance has taken an effort to improve its…
Company Profile Samsung is a multinational electronics company recognized internationally as a technology pioneer and one of the top ten global brands. As a result, Samsung is constantly innovating and providing the best service to its customers. however, due to a lack of a communication approach with customers, Samsung took the initiative to use the WhatsApp API, AI Chatbot, and…
Company Profile Koperasi Metropolitan (KOMET) is a Telkom Employee Cooperative that aspires to promote the welfare of its members, develop Cooperative cadres with a strong dedication to the Cooperative movement, and generate and foster entrepreneurial employees. Due to limited communication access, KOMET decided to employ a smartphone app with a virtual assistant to aid its members. Not only that, but…
Company Profile The Primaya Hospital is one of Indonesia's best hospitals. Primaya Hospital aspires to be the world's top health-care network or an international standard hospital. As a result, Primaya Hospital strives to provide the best service possible to patients, doctors, and employees. However, because offline registration has been difficult for patients in the past, Primaya Hospital has taken the…
Company Profile The banking sector is one of the industries with the most transactional activity. As the number of banking customers continues to rise, it is not uncommon for customers to repeatedly request the same information. Of course, this causes the banks to become extremely overburdened. As a result, BNI innovated by incorporating AI conversation technology via text and voice…
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