Connect To Customers, All Channel
Omni Channel Platform integrate all your business communication channels. This give you easiness to monitor business from all communication channels and build deep and meaningful engagement with your customers.
The Advantages using Omni Channel
Our platform available in desktop, tablet and also mobile device. Make sure to bring best support experience to your customers.
Set role and skillset accordingly. Our routing engine able to identify and route customers to prefered agent or group agent.
Resolve more queries with combination of Bot and Live agent at the same time. Our platform able to transfer chat from Bot to Agent in very smooth way, however you still able to track and monitor agent performance with our Agent Performance Monitoring tools.
Too much in mind?
Every Question has an answer
Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.
Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.
Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.
We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.
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