Omnichannel Platform


Connect To Customers, All Channel

Omni Channel Platform integrate all your business communication channels. This give you easiness to monitor  business from all communication channels and build deep and meaningful engagement with your customers.

Features

The Advantages using Omni Channel

Seamless Bot to Agent

Build effective and efficient communications with collaboration between Bot and Agents in seamless way.

Message Template

Response repetitive customer queries with predefined answer, this boost Agent productivity and increase conversion rate.

Track Customer Journey

Never miss past conversation inquiries from your beloved Customers. Convert chat to ticket and track every movement.

SLA - Agent Analytics

Set SLA, track and monitor agent performance with our SLA Management and Agent Analytics tools.

Ai Recommendation

Recommendation feature for trained questions, this help Agent if have no idea what to answer while it actually stored in Bot.

Various Channel

We integrate platform to many popular messaging channels like instagram, whatsapp, facebook, twitter etc.

Our platform available in desktop, tablet and also mobile device. Make sure to bring best support experience to your customers.

Set role and skillset accordingly. Our routing engine able to identify and route customers to prefered agent or group agent.

Resolve more queries with combination of Bot and Live agent at the same time. Our platform able to transfer chat from Bot to Agent in very smooth way, however you still able to track and monitor agent performance with our Agent Performance Monitoring tools.

We integrate platform to many popular messaging channels like instagram, whatsapp, facebook, twitter etc.

Too much in mind?

Every Question has an answer

Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.

Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.

Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.

We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.

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