Omnichannel Platform


Manage all your business performance in a single dashboard

Lenna Omni Channel Platform integrates all your business communication channels in a single dashboard.

This allows you to monitor business from all communication channels and build deep and meaningful engagement with your customers.

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Features

The Advantages using Omni Channel

Seamless Bot to Agent

Build effective and efficient communications with collaboration between Bot and Agents in seamless way.

Message Template

Response repetitive customer queries with predefined answer, this boost Agent productivity and increase conversion rate.

Track Customer Journey

Never miss past conversation inquiries from your beloved Customers. Convert chat to ticket and track every movement.

SLA - Agent Analytics

Set SLA, track and monitor agent performance with our SLA Management and Agent Analytics tools.

Ai Recommendation

Recommendation feature for trained questions, this help Agent if have no idea what to answer while it actually stored in Bot.

Various Channel

We integrate platform to many popular messaging channels like instagram, whatsapp, facebook, twitter etc.

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Our platform available in desktop, tablet and also mobile device. Make sure to bring best support experience to your customers.

Set role and skillset accordingly. Our routing engine is able to identify and route customers to prefered agent or group agent.

Resolve more queries with a combination of Bot and Live agent at the same time. Our platform is able to transfer chat from Bot to Agent in very smooth way, however, you are still able to track and monitor agent performance with our Agent Performance Monitoring tools.

  • Feel a more personal discussion with your customers using email because email is more private than other social media.
  • Build conversations via email with auto-response and make a place for all communication channels on a single dashboard

We integrate the platform into many popular messaging channels like Instagram, Whatsapp, Facebook, Twitter, Line, and more.

From a conversation to a conversion

 

1. Get more connected to the Customer

Respond to customer comments regarding your products, make them happy, build deep relationships and create loyalty to your business.

2. Generate more conversions

Make an end-to-end solution for your business directly through conversations. Get more conversions with quick responses and directly provide your customers with product links, catalogs, or recent promos,

3. Boost productivity

Solve customer problems from chats and comments on Instagram and Facebook at one time. Reduce human errors and boosts productivity with integration in a single dashboard.

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Get real-time data on Agents’ Performance

1. Evaluation has never been that easier

Displays the size of data related to agent performance both daily and monthly which will make it easier to assess

2. Get more professional

Measuring and monitoring agent performance will encourage agents to work better so that a more professional performance will be created

3. One by one each agent

The value of each agent will be displayed and it can be used as an improvement in the next performance

Some benefits if you use Lenna Omni Channel

Why do you need the Lenna Omni Channel?

Speed up response time

Lenna Omni Channel help agent be more responsive to reply to customers' chats because all of the chats are integrated into a single dashboard.

Get more sales

Get more potential customers and increase your sales with improve agents' productivity. Lenna has an analyst dashboard that can help you to know customers’ needed.

Cost efficiency

Handle all customer interactions without the need for multiple agents. Lenna Omnichannel can help you make cost efficiency in your business.

Make an amazing customer experience

Leave the old troublesome way and make your business more sparkling by giving an amazing customer experience

Too much in mind?

Every Question has an answer

Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.

Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.

Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.

We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.

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