Ticketing Platform


Handle Problems, less Hassle

We’re making ticketing systems better by placing the customer at the center of the experience. Our ticketing software will help your agents to keep an eye on customer support requests in one central Omni Channel Platform while taking advantage of all the features included.

Features

More than your traditional online Ticketing System

Chat to Ticket

Build effective and efficient communications with collaboration between Omni Channel and Ticketing in seamless way.

Ticket Discussion

Discuss right on ticket page with multiple assigned team at the same time, resolve problems faster.

Track Customer Journey

Never miss past conversation inquiries from your beloved Customers. Convert chat to ticket and track every movement.

SLA - Agent Analytics

Set SLA, track and monitor agent performance with our SLA Management and Agent Analytics tools.

Various Channel

We integrate platform to many popular channels from web page, apps and messaging like instagram, whatsapp etc

SLA Management

A service level agreement thresholds that can be managed and optimized over time.

Our platform available in desktop, tablet and also mobile device. Make sure to bring best support experience to your customers.

Set role and skillset accordingly. Our routing engine able to identify and route customers to prefered agent or group agent.

Resolve more queries with combination of Bot and Live agent at the same time. Our platform able to transfer chat from Bot to Agent in very smooth way, however you still able to track and monitor agent performance with our Agent Performance Monitoring tools.

We integrate platform to many popular messaging channels like instagram, whatsapp, facebook, twitter etc.

Too much in mind?

Every Question has an answer

Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.

Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.

Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.

We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.

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