Ticketing Platform


Handle Problems, less Hassle

We make ticketing systems better to assist you in handling all customer issues from your multiple business communication channels (Instagram, Whatsapp, Line, Messenger, Telegram, and more).

Ticketing also allows you to track business performance and integrate it with live agents. So that all customer issues can be resolved more quickly and precisely. Increase your customer loyalty with Lenna Ticketing.

ticketing

Features

More than your traditional online Ticketing System

Chat to Ticket

Build effective and efficient communications with collaboration between Omni Channel and Ticketing in seamless way.

Ticket Discussion

Discuss right on ticket page with multiple assigned team at the same time, resolve problems faster.

Track Customer Journey

Never miss past conversation inquiries from your beloved Customers. Convert chat to ticket and track every movement.

SLA - Agent Analytics

Set SLA, track and monitor agent performance with our SLA Management and Agent Analytics tools.

Various Channel

We integrate platform to many popular channels from web page, apps and messaging like instagram, whatsapp etc

SLA Management

A service level agreement thresholds that can be managed and optimized over time.

ticket_multichannel

Our platform support integration on all of your business communication channel. Give a great customer experience to your customer and make them loyal to your business.

With feature Discussion on ticketing, your agent and their team be quick to solve customer problems

Prioritize your customer any time by their issues with Auto Create Ticket from all channels of communication like email, Whatsapp, Instagram, Messenger, and more.

Look how your agent solves your customer issues and gets feedback. Use it to measure your agent’s performance, business performance, and interest in your business marketing

Too much in mind?

Every Question has an answer

Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.

Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.

Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.

We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.

Our Blog

Latest News