Banking Industry

Our Solution

Conversation technology save money and time, attract new customers, and improve accessibility for customers on a day in and day out basis all over the world.

We help bank industry to reduce their operational cost, get connected to their cusrtomers, and increase brand reputation.

Conversational Ai are transforming digital banking

Our solution in Banking Industry achieved some awards and recognitions

90%

of interactions in banks will be automated by 2022 using chatbots.

45%

of the operational cost will be saved using chatbots in the banking sector.

65%

of consumers are interested in chatbots for instantaneous responses

Streamline your banking operations

Feature and use cases

Bank informations

Ask bot product and bank related informations like branch and ATM location, promo and information

Two Way interactive notifications

Reach better conversion with 2 way interactive notifications, get instant feedback from customers and integrate with your API.

Transactions and Payments

Boost bot productivity with transactional features such us transfer, credit card payment, billing, ppob and many other digital products.

Bot and Customer Service

Talk with Customer Service with right skill set if Bot cannot answer complex queries

Strengthen your customer relationships

With Conversational Banking

Collections

Notify customers on loan due dates to ensure timely payments and provide frictionless way to pay back the installments

FAQ Master

Move 60% of repetitive queries to trained FAQ knwoledge

Customer Support

Offer live customer support through multiple channels by speaking to chat or voice based command.

Collect Leads

Convert conversations into qualify leads through converstional notifications

Seamless Transactions

Smart banking chatbot covers balance check, transfer, digital product payment, credit card notifications etc.

Customer Analaytics

Gain customer insight through their conversation journey.

BNI Call Virtual Assistant

BNI Assistant exist is to allow customers easily get informations, get helps, conduct transactions, and be engaged with Bank BNI. Below are the following features:

Transfer, Balance Check, Payment, PPob
Product Information
Create and Track Complaint Status
Notification and Promo
Live Customer Service

The Best Technology Innovation 2019

Best Chatbot Performance

Interactive Ticketing

BTN Ticketing is a tool for internal team to build an effective and efficient working ecosystem, the system covers:

Group Discussion
Assign ticket to person or group
Create and Track Complaint Status
Ticket Analytics

Our Customers in Banking and FSI

Too much in mind?

Every Question has an answer

Why Businesses need Chatbot?

Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.

What if Customers ask complex queries?

Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.

Why i need platform for Live Customer Service?

Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.