[vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″][vc_column css_animation=”fadeInUp” css=”.vc_custom_1645153985439{margin-left: 50px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”30″ height_mobile=”20″ height_tablet=”20″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″ el_class=”page-main-row”][vc_column css_animation=”fadeInUp” width=”5/12″ css=”.vc_custom_1645795121681{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”65″ height_mobile=”20″ height_tablet=”55″][wd_headings headings_layout=”t-under-s” headings_title=”Improve your customer experience with self-service support” headings_subtitle=”Knowledge Base” custom_style=”yes” headings_alignment=”left” headings_separator=”border” headings_separator_border_color=”#ffffff” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” wd_heading_spacing=”0px” headings_max_width=”600px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”46″][wd_empty_spaces height_mobile=”10″ height_tablet=”15″ height_desktop=”25″][wd_empty_spaces height_mobile=”15″ height_tablet=”15″ height_desktop=”15″][vc_column_text]Knowledge base is a collection of information that your customers or potential customers can use to answer questions they may have about your business, products, or services.
With a strong knowledge base, you are able to provide faster service. Can improve self-service, provide greater access to more articles, and offer regular updates through a knowledge base system.[/vc_column_text][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_desktop=”25″ height_mobile=”20″ height_tablet=”30″][wd_empty_spaces height_desktop=”25″ height_mobile=”20″ height_tablet=”30″][vc_single_image image=”15602″ img_size=”large” alignment=”center” css_animation=”fadeInLeft” el_class=”main-img” css=”.vc_custom_1709612341107{margin-top: 0px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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layout=”1″ title=”Helps provide information” text=”Dynamic and responsive self-service support to provide product, service & topic related information accessible to your customers.” extra_classes=”custom-layout-1″ border_radius=”35px” inner_padding=”0″ 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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Improving Self-Service to Facilitate Agent Performance” headings_subtitle=””][wd_empty_spaces height_mobile=”15″ height_tablet=”25″ height_desktop=”25″][vc_column_text]Knowledge base can make it easier for customer support agents to provide information. So if you provide complete information about products and services according to customer desires, it will increase positive reviews and experiences from customers which will have an impact on the success of your business.[/vc_column_text][vc_column_text][/vc_column_text][vc_column_text][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”15603″ img_size=”large” alignment=”right”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”5″ height_tablet=”5″ height_desktop=”15″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]
[/vc_column_text][vc_single_image image=”15605″ img_size=”full”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Optimize information with a Knowledge Base that can be well received by your customers” headings_subtitle=””][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][vc_column_text]To create information in the Knowledge Base, Lenna is of course equipped with a text editor which makes it easy to customize your content, starting from images, icons or easy-to-use social media embeds to organize parts of your website easily and efficiently.
Are you interested in using Knowledge Base?[/vc_column_text][thecx_button thecx_btn_text=”Pesan Sekarang” thecx_btn_link=”url:https%3A%2F%2Flenna.ai%2Fhubungi-kami%2F|title:Hubungi%20Kami” thecx_show_icon=””][/thecx_button][/vc_column][/vc_row][vc_row][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Define categories in your knowledge base to make it more efficient and easy to manage so you can maximize your team’s productivity” headings_subtitle=””][wd_empty_spaces height_mobile=”15″ height_tablet=”25″ height_desktop=”25″][vc_column_text]Provide information to your customers by category to improve your customer service. By using Lenna’s Knowledge Base Categories, you can easily build a knowledge base that suits your customers’ needs.[/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”15604″ img_size=”large” alignment=”right”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”5″ height_tablet=”5″ height_desktop=”15″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”Why do you need Lenna Knowledge Base?” headings_subtitle=”Some benefit if you use Lenna Knowledge Base” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”36″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”36″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Quickly Answer Customer Queries” text=”With customer inquiries on well-structured and easily navigable pages, you can promptly address customer query without needing to involve the customer support team.” secondary_svg=”JTNDc3ZnJTIweG1sbnMlM0QlMjJodHRwJTNBJTJGJTJGd3d3LnczLm9yZyUyRjIwMDAlMkZzdmclMjIlMjB2aWV3Qm94JTNEJTIyMCUyMDAlMjAyNCUyMDI0JTIyJTIwd2lkdGglM0QlMjI0NSUyMiUyMCUzRSUzQ3BhdGglMjBmaWxsJTNEJTIybm9uZSUyMiUyMGQlM0QlMjJNMCUyMDBIMjRWMjRIMHolMjIlMkYlM0UlM0NwYXRoJTIwZCUzRCUyMk0xMiUyMDEzYzEuNjU3JTIwMCUyMDMlMjAxLjM0MyUyMDMlMjAzJTIwMCUyMC44NS0uMzUzJTIwMS42MTYtLjkyJTIwMi4xNjJMMTIuMTclMjAyMEgxNXYySDl2LTEuNzI0bDMuNjkzLTMuNTU1Yy4xOS0uMTgzLjMwNy0uNDM4LjMwNy0uNzIxJTIwMC0uNTUyLS40NDgtMS0xLTFzLTElMjAuNDQ4LTElMjAxSDljMC0xLjY1NyUyMDEuMzQzLTMlMjAzLTN6bTYlMjAwdjRoMnYtNGgydjloLTJ2LTNoLTR2LTZoMnpNNCUyMDEyYzAlMjAyLjUyNyUyMDEuMTcxJTIwNC43OCUyMDMlMjA2LjI0NnYyLjQxNkM0LjAxMSUyMDE4LjkzMyUyMDIlMjAxNS43MDIlMjAyJTIwMTJoMnptOC0xMGM1LjE4NSUyMDAlMjA5LjQ0OSUyMDMuOTQ3JTIwOS45NSUyMDloLTIuMDEyQzE5LjQ0NiUyMDcuMDU0JTIwMTYuMDglMjA0JTIwMTIlMjA0JTIwOS4yNSUyMDQlMjA2LjgyNCUyMDUuMzg3JTIwNS4zODUlMjA3LjVIOHYySDJ2LTZoMlY2YzEuODI0LTIuNDMlMjA0LjcyOS00JTIwOC00eiUyMiUyMGZpbGwlM0QlMjJyZ2JhJTI4NTElMkM2NCUyQzE1NyUyQzElMjklMjIlMkYlM0UlM0MlMkZzdmclM0U=” css=”.vc_custom_1709611715695{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Providing the Latest Information” text=”Knowledge Base helps provide the latest information regarding products, services and topics. So customers can get the latest information.” secondary_svg=”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” css=”.vc_custom_1709611765911{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Maintaining a Positive Brand Reputation” text=”Knowledge base becomes an asset to your customers and your business as a whole. When done right, it can provide customers with an enhanced experience while saving your support team time and cutting your overall business costs.” secondary_svg=”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” css=”.vc_custom_1709611848939{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Saving Time for Your Customer Support Team” text=”Knowledge base allows your customers to answer their own questions without having to ask the customer support team. So it can save customers’ time” secondary_svg=”JTNDc3ZnJTIweG1sbnMlM0QlMjJodHRwJTNBJTJGJTJGd3d3LnczLm9yZyUyRjIwMDAlMkZzdmclMjIlMjB2aWV3Qm94JTNEJTIyMCUyMDAlMjAyNCUyMDI0JTIyJTIwd2lkdGglM0QlMjI0NSUyMiUyMCUzRSUzQ3BhdGglMjBmaWxsJTNEJTIybm9uZSUyMiUyMGQlM0QlMjJNMCUyMDBoMjR2MjRIMHolMjIlMkYlM0UlM0NwYXRoJTIwZCUzRCUyMk0xMiUyMDIyQzYuNDc3JTIwMjIlMjAyJTIwMTcuNTIzJTIwMiUyMDEyUzYuNDc3JTIwMiUyMDEyJTIwMnMxMCUyMDQuNDc3JTIwMTAlMjAxMC00LjQ3NyUyMDEwLTEwJTIwMTB6bTAtMmE4JTIwOCUyMDAlMjAxJTIwMCUyMDAtMTYlMjA4JTIwOCUyMDAlMjAwJTIwMCUyMDAlMjAxNnptLTUtOGgyYTMlMjAzJTIwMCUyMDAlMjAwJTIwNiUyMDBoMmE1JTIwNSUyMDAlMjAwJTIwMS0xMCUyMDB6JTIyJTIwZmlsbCUzRCUyMnJnYmElMjg1MSUyQzY0JTJDMTU3JTJDMSUyOSUyMiUyRiUzRSUzQyUyRnN2ZyUzRQ==” css=”.vc_custom_1709611938924{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″ css=”.vc_custom_1645266013534{margin-top: -30px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column css_animation=”none” width=”5/12″][wd_headings headings_layout=”t-under-s” headings_title=”Every Question has an answer” headings_subtitle=”Too much in mind?” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”left” wd_heading_font_weight=”” wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”16″ wd_heading_font_size=”40″][wd_empty_spaces height_mobile=”10″ height_tablet=”20″ height_desktop=”40″][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ el_class=”accordion-border” css=”.vc_custom_1645267603710{margin-left: -20px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-mail-bulk” add_icon=”true” title=”Why Businesses need Chatbot” tab_id=”business-need-chatbot”][vc_column_text]Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What if Customers ask complex queries?” tab_id=”customer-ask-complex-queries”][vc_column_text]Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Why i need platform for Live Customer Service?” tab_id=”omni-messaging-cs”][vc_column_text]Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-credit-card” add_icon=”true” title=”How about pricing model?” tab_id=”lenna-pricing-model”][vc_column_text]We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][vc_single_image image=”10473″ img_size=”full” css_animation=”fadeIn” el_class=”moved-left-img-111″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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