Omnichannel Platform

[vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″][vc_column css_animation=”fadeInUp” css=”.vc_custom_1645153985439{margin-left: 50px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”30″ height_mobile=”20″ height_tablet=”20″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″ el_class=”page-main-row”][vc_column css_animation=”fadeInUp” width=”5/12″ css=”.vc_custom_1645795097428{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”65″ height_mobile=”20″ height_tablet=”55″][wd_headings headings_layout=”t-under-s” headings_title=”Manage all your business performance in a single dashboard” headings_subtitle=”Omnichannel Platform” custom_style=”yes” headings_alignment=”left” headings_separator=”border” headings_separator_border_color=”#ffffff” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” wd_heading_spacing=”0px” headings_max_width=”600px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”46″][wd_empty_spaces height_mobile=”15″ height_tablet=”15″ height_desktop=”15″][vc_column_text]Lenna Omni Channel Platform integrates all your business communication channels in a single dashboard.

This allows you to monitor business from all communication channels and build deep and meaningful engagement with your customers.[/vc_column_text][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_desktop=”50″ height_mobile=”20″ height_tablet=”45″][vc_single_image image=”15741″ img_size=”large” alignment=”center” css_animation=”fadeInLeft” el_class=”main-img” css=”.vc_custom_1715850742582{margin-top: 0px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” animation_delay=”300″][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”The Advantages using Omni Channel” headings_subtitle=”Features” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”36″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”36″][wd_empty_spaces height_desktop=”20″ height_mobile=”0″ height_tablet=”5″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column width=”1/3″][wd_icon_text box_shadow=”none” hover_animation=”” choice=”svg_choice” css_animation=”fadeInUp” image_svg_checkbox=”yes” svg_name=”image_5″ layout=”1″ title=”Seamless Bot to Agent” text=”Build effective and efficient communications with collaboration between Bot and Agents in seamless way.” extra_classes=”custom-layout-1″ border_radius=”35px” inner_padding=”0″ 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Convert chat to ticket and track every movement.” extra_classes=”custom-layout-1″ border_radius=”35px” 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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][vc_single_image image=”12677″ img_size=”full” alignment=”center” css_animation=”fadeInDown” el_class=”img-platform”][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section i_icon_fontawesome=”far fa-comments” add_icon=”true” title=”Serve Customers in Any Device” tab_id=”any_device” el_class=”subaccord”][vc_column_text]Our platform available in desktop, tablet and also mobile device. Make sure to bring best support experience to your customers.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-chart-line” add_icon=”true” title=”Set Skillset Agent Accordingly” tab_id=”liveagent_performance” el_class=”subaccord”][vc_column_text]Set role and skillset accordingly. Our routing engine is able to identify and route customers to prefered agent or group agent.

[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Track All Agent Performance” tab_id=”agent” el_class=”subaccord”][vc_column_text]

[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-envelope” add_icon=”true” title=”Connected to your Customer with Mailbox” el_class=”subaccord” tab_id=”mail-box”][vc_column_text]

• Feel a more personal discussion with your customers using email because email is more private than other social media.
• Build conversations via email with auto-response and make a place for all communication channels on a single dashboard

[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fab fa-whatsapp” add_icon=”true” title=”Various Channels” tab_id=”various_channel” el_class=”subaccord”][vc_column_text]We integrate the platform into many popular messaging channels like Instagram, Whatsapp, Facebook, Twitter, Line, and more.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_column_text]

From a conversation to a conversion

 

1. Get more connected to the Customer

Respond to customer comments regarding your products, make them happy, build deep relationships and create loyalty to your business.

2. Generate more conversions

Make an end-to-end solution for your business directly through conversations. Get more conversions with quick responses and directly provide your customers with product links, catalogs, or recent promos,

3. Boost productivity

Solve customer problems from chats and comments on Instagram and Facebook at one time. Reduce human errors and boosts productivity with integration in a single dashboard.[/vc_column_text][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”13048″ img_size=”large” alignment=”right” css_animation=”fadeInDown”][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”13068″ img_size=”full” alignment=”right” css_animation=”fadeInDown”][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_column_text]

Get real-time data on Agents’ Performance

1. Evaluation has never been that easier

Displays the size of data related to agent performance both daily and monthly which will make it easier to assess

2. Get more professional

Measuring and monitoring agent performance will encourage agents to work better so that a more professional performance will be created

3. One by one each agent

The value of each agent will be displayed and it can be used as an improvement in the next performance[/vc_column_text][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_column_text]

Be part of the successful seller community on Tokopedia.

 

	Don’t disappoint your customers. Provide quick 24/7 responses with an AI chatbot
	Let customers know your business hours, don’t leave them waiting
	Never miss a customer inquiry by integrating your Tokopedia with Lenna Ticketing
	Monitor and measure all conversations happening in your business
	Increase your sales on Tokopedia

[/vc_column_text][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/2″][vc_single_image image=”14674″ img_size=”large” alignment=”right” css_animation=”fadeInDown”][/vc_column][/vc_row][vc_row full_width=”stretch_row” animation_delay=”300″][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”Why do you need the Lenna Omni Channel?” headings_subtitle=”Some benefits if you use Lenna Omni Channel” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”36″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”36″][wd_empty_spaces height_desktop=”20″ height_mobile=”0″ height_tablet=”5″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Speed up response time” text=”Lenna Omni Channel help agent be more responsive to reply to customers’ chats because all of the chats are integrated into a single dashboard.” secondary_svg=”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” css=”.vc_custom_1666343226833{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column css_animation=”none” width=”1/4″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Get more sales” text=”Get more potential customers and increase your sales with improve agents’ productivity. Lenna has an analyst dashboard that can help you to know customers’ needed.” secondary_svg=”JTNDc3ZnJTIweG1sbnMlM0QlMjJodHRwJTNBJTJGJTJGd3d3LnczLm9yZyUyRjIwMDAlMkZzdmclMjIlMjB2aWV3Qm94JTNEJTIyMCUyMDAlMjAyNCUyMDI0JTIyJTIwd2lkdGglM0QlMjI0NSUyMiUzRSUzQ3BhdGglMjBmaWxsJTNEJTIybm9uZSUyMiUyMGQlM0QlMjJNMCUyMDBIMjRWMjRIMHolMjIlMkYlM0UlM0NwYXRoJTIwZCUzRCUyMk01JTIwM3YxNmgxNnYySDNWM2gyem0xNC45NCUyMDIuOTRsMi4xMiUyMDIuMTJMMTYlMjAxNC4xMjJsLTMtMy0zLjk0JTIwMy45NC0yLjEyLTIuMTIyTDEzJTIwNi44OGwzJTIwMyUyMDMuOTQtMy45NHolMjIlMjBmaWxsJTNEJTIycmdiYSUyODUxJTJDNjQlMkMxNTclMkMxJTI5JTIyJTJGJTNFJTNDJTJGc3ZnJTNF” css=”.vc_custom_1666343457448{border-radius: 25px !important;}”][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Cost efficiency” text=”Handle all customer interactions without the need for multiple agents. Lenna Omnichannel can help you make cost efficiency in your business.” secondary_svg=”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” css=”.vc_custom_1666343426175{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Make an amazing customer experience” text=”Leave the old troublesome way and make your business more sparkling by giving an amazing customer experience” secondary_svg=”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” css=”.vc_custom_1666339120319{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″ css=”.vc_custom_1645266013534{margin-top: -30px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column css_animation=”none” width=”5/12″][wd_headings headings_layout=”t-under-s” headings_title=”Every Question has an answer” headings_subtitle=”Too much in mind?” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”left” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”16″ wd_heading_font_size=”40″][wd_empty_spaces height_mobile=”10″ height_tablet=”20″ height_desktop=”40″][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ el_class=”accordion-border” css=”.vc_custom_1645267603710{margin-left: -20px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-mail-bulk” add_icon=”true” title=”Why Businesses need Chatbot?” tab_id=”business-need-chatbot”][vc_column_text]Business need Chatbot to automate their online presence. Chatbot handle many customers, reduce operating cost, fast response and boost customer satisfaction. Don’t forget to pick a Smart Chatbot.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What if Customers ask complex queries?” tab_id=”customer-ask-complex-queries”][vc_column_text]Our bot platform have fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every questions well answered.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Why i need platform for Live Customer Service?” tab_id=”omni-messaging-cs”][vc_column_text]Our Omni Messaging platform comes with complex feature, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrate all messaging channel like instagram, whatsapp, and many others popular messaging. It also provide you customer journey for actionable insight.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-credit-card” add_icon=”true” title=”How about pricing model?” tab_id=”lenna-pricing-model”][vc_column_text]We have very flexible business pricing model. Don’t worry, we have suite one for you. Drop us an email.[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”10473″ img_size=”full” css_animation=”fadeIn” el_class=”moved-left-img-111″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]

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