[vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″][vc_column css_animation=”fadeInUp” css=”.vc_custom_1645153985439{margin-left: 50px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”30″ height_mobile=”20″ height_tablet=”20″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″ el_class=”page-main-row”][vc_column css_animation=”fadeInUp” width=”5/12″ css=”.vc_custom_1645812014182{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”65″ height_mobile=”20″ height_tablet=”55″][wd_headings headings_layout=”t-under-s” headings_title=”Handle Problems, Less Hassle” headings_subtitle=”Ticketing Platform” custom_style=”yes” headings_alignment=”left” headings_separator=”border” headings_separator_border_color=”#ffffff” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” wd_heading_spacing=”0px” headings_max_width=”600px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”46″][wd_empty_spaces height_mobile=”15″ height_tablet=”15″ height_desktop=”15″][vc_column_text]We make ticketing systems better to assist you in handling all customer issues from your multiple business communication channels (Instagram, Whatsapp, Line, Messenger, Telegram, and more).
Track business performance and integrate it with live agents. So that all customer issues can be resolved precisely. Increase your customer loyalty with Lenna Ticketing.[/vc_column_text][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_desktop=”50″ height_mobile=”20″ height_tablet=”45″][wd_empty_spaces height_desktop=”50″ height_mobile=”20″ height_tablet=”45″][vc_single_image image=”15739″ img_size=”full” alignment=”center” css_animation=”fadeInLeft” el_class=”main-img” css=”.vc_custom_1715850661786{margin-top: 0px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” animation_delay=”300″][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”More than your traditional online Ticketing System” headings_subtitle=”Features” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”32″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”32″][wd_empty_spaces height_desktop=”20″ height_mobile=”0″ height_tablet=”5″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row full_width=”stretch_row”][vc_column width=”1/3″][wd_icon_text box_shadow=”none” hover_animation=”” choice=”svg_choice” css_animation=”fadeInUp” image_svg_checkbox=”yes” svg_name=”image_5″ layout=”1″ title=”Chat to Ticket” text=”Build effective and efficient communications with collaboration between Omni Channel and Ticketing in seamless way.” extra_classes=”custom-layout-1″ border_radius=”35px” inner_padding=”0″ 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box_shadow=”none” hover_animation=”” choice=”svg_choice” css_animation=”fadeInUp” image_svg_checkbox=”yes” svg_name=”image_5″ layout=”1″ title=”Ticket Discussion” text=”Discuss right on ticket page with multiple assigned team at the same time, resolve problems faster.” extra_classes=”custom-layout-1″ border_radius=”35px” 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Convert chat to ticket and track every movement.” extra_classes=”custom-layout-1″ border_radius=”35px” 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[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][vc_single_image image=”12673″ img_size=”full” alignment=”center” css_animation=”fadeInDown” el_class=”img-platform”][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_tta_accordion style=”flat” shape=”square” c_icon=”chevron” c_position=”right” active_section=”1″][vc_tta_section i_icon_fontawesome=”far fa-comments” add_icon=”true” title=”Integrated on Multi-Channel” tab_id=”ticketing_multichannel” el_class=”subaccord”][vc_column_text]Our platform support integration on all of your business communication channel. Give a great customer experience to your customer and make them loyal to your business.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-chart-line” add_icon=”true” title=”Easily solve your customer problems” tab_id=”ticketing_discussion” el_class=”subaccord”][vc_column_text]With the discussion feature on Ticketing, your agent and their team can quickly resolve customer issues[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Auto Create Ticket easy one-touch” tab_id=”ticketing_autocreate” el_class=”subaccord”][vc_column_text]
Prioritize your customer based on their issues with Auto Create. We can support from all communication channels like email, Whatsapp, Instagram, Messenger, and more.
[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fab fa-whatsapp” add_icon=”true” title=”Get feedback from your customer” tab_id=”ticketing_rating” el_class=”subaccord”][vc_column_text]Look how your agent solves your customer issues and gets feedback. Use it to measure your agent’s performance, business performance, and interest in your business marketing[/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_column_text]
Seamless to Manage Inquiries
Inquiry is made automatically in one click. A ticket will be generated automatically, which will be connected to the dashboard and handled by the agent immediately.
Automatically track and manage all agents’ performance on daily, monthly, and annual reports. Enhance your agent’s performance the right way.
Handle all inquiries from all communication channels like Whatsapp, Instagram direct message, Instagram comment, Facebook Messenger, Twitter, Telegram, Webchat, Mobile Apps, and more.[/vc_column_text][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”13194″ img_size=”full” alignment=”center” css_animation=”fadeInDown”][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”13190″ img_size=”full” alignment=”center” css_animation=”fadeInDown”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_column_text]
Leave the old issues
1. Customize your own Ticket
The merge feature on Ticketing allows you to solve customers’ spam on all communication channels. You can merge tickets based on contact, subject, and ID.
2. Select priority inquiries
Ticketing allows you to handle all customer issues based on their priority level, such as high, medium, or low, so issues can be resolved faster and more efficiently
3. Choose the agent by customer issue
You can choose agents based on customer issues and track how fast they resolve issues.[/vc_column_text][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″][vc_column css_animation=”none” width=”1/2″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_headings headings_title=”Ticket Field makes a better user experience” headings_title_tag=”h3″ headings_subtitle=””][wd_empty_spaces height_mobile=”10″ height_tablet=”10″ height_desktop=”35″][vc_column_text]
| 1. | Allow you to customize your ticket according to your needs |
| 2. | Make it easy to get customer’s field |
| 3. | Increase your agent’s performance |
| 4. | Escalate your marketing to be more targeted |
| 5. | Help your agent to answer customer requirements |
[/vc_column_text][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column css_animation=”none” width=”1/2″ css=”.vc_custom_1645179152242{margin-top: -75px !important;padding-left: 20px !important;background-position: center !important;background-repeat: no-repeat !important;background-size: contain !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][vc_single_image image=”13492″ img_size=”full” alignment=”center” css_animation=”fadeInDown”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][/vc_row][vc_row full_width=”stretch_row” animation_delay=”300″][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”Why do you need the Lenna Ticketing?” headings_subtitle=”Some benefits if you use Lenna Ticketing” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”32″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”32″][wd_empty_spaces height_desktop=”20″ height_mobile=”0″ height_tablet=”5″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”No more missed customers needs” text=”Track all the queries, convert to Tickets, and solve all customer’s requirements as soon as possible.” secondary_svg=”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” css=”.vc_custom_1667382586460{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Agent’s Cost efficiency” text=”Lenna Ticketing System is integrated into all communication channels, so you can save agents’ cost up to 65%” secondary_svg=”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” css=”.vc_custom_1667382695491{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Build Customer’s Loyalty” text=”Direct all customer issues to the expert agent on ticketing. Solve their problems, and make them happy and loyal to your business.” secondary_svg=”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” css=”.vc_custom_1667376060908{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Track your agent’s performance” text=”Ticketing helps your agents to be more effective, monitors, and measures your agent’s performance” secondary_svg=”JTNDc3ZnJTIweG1sbnMlM0QlMjJodHRwJTNBJTJGJTJGd3d3LnczLm9yZyUyRjIwMDAlMkZzdmclMjIlMjB2aWV3Qm94JTNEJTIyMCUyMDAlMjAyNCUyMDI0JTIyJTIwd2lkdGglM0QlMjI0NSUyMiUzRSUzQ3BhdGglMjBmaWxsJTNEJTIybm9uZSUyMiUyMGQlM0QlMjJNMCUyMDBoMjR2MjRIMHolMjIlMkYlM0UlM0NwYXRoJTIwZCUzRCUyMk05JTIwMThINHYtOGg1djh6bS0yLTJ2LTRINnY0aDF6bTYlMjAwVjhoLTF2OGgxem0yJTIwMmgtNVY2aDV2MTJ6bTQtMlY0aC0xdjEyaDF6bTIlMjAyaC01VjJoNXYxNnptMSUyMDRIM3YtMmgxOXYyeiUyMiUyMGZpbGwlM0QlMjJyZ2JhJTI4NTElMkM2NCUyQzE1NyUyQzElMjklMjIlMkYlM0UlM0MlMkZzdmclM0U=” css=”.vc_custom_1667383309054{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”45″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″ css=”.vc_custom_1645266013534{margin-top: -30px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column css_animation=”none” width=”5/12″][wd_headings headings_layout=”t-under-s” headings_title=”Every Question has an answer” headings_subtitle=”Too much in mind?” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”left” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”16″ wd_heading_font_size=”40″][wd_empty_spaces height_mobile=”10″ height_tablet=”20″ height_desktop=”40″][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ el_class=”accordion-border” css=”.vc_custom_1645267603710{margin-left: -20px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-mail-bulk” add_icon=”true” title=”Why Businesses need Chatbot?” tab_id=”business-need-chatbot”][vc_column_text]Businesses need Chatbot to automate their online presence. Chatbot can handle multiple customers, reduce operating costs, respond quickly, and increase customer satisfaction.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”What if Customers ask complex queries?” tab_id=”customer-ask-complex-queries”][vc_column_text]Our bot platform has fallback system management to organize questions they cannot answer, so you can train it later. However, you can also combine Bot with Live Customer Service so you can make sure every question is well answered.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Why i need platform for Live Customer Service?” tab_id=”omni-messaging-cs”][vc_column_text]Our Omni Messaging platform comes with complex features, you can use up to 100 agents at the same time if you have so many customers. Omni Messaging integrates all messaging channels like Instagram, WhatsApp, and many other popular messaging. 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