[vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″][vc_column css_animation=”fadeInUp” css=”.vc_custom_1645153985439{margin-left: 50px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”30″ height_mobile=”20″ height_tablet=”20″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”150px” animation_delay=”300″ el_class=”page-main-row”][vc_column css_animation=”fadeInUp” width=”5/12″ css=”.vc_custom_1645795121681{background-position: 0 0 !important;background-repeat: no-repeat !important;}”][wd_empty_spaces height_desktop=”65″ height_mobile=”20″ height_tablet=”55″][wd_headings headings_layout=”t-under-s” headings_title=”Tingkatkan pengalaman pelanggan Anda dengan layanan mandiri.” headings_subtitle=”Knowledge Base” custom_style=”yes” headings_alignment=”left” headings_separator=”border” headings_separator_border_color=”#ffffff” wd_heading_font_weight=”” wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” wd_heading_spacing=”0px” headings_max_width=”600px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”46″][wd_empty_spaces height_mobile=”10″ height_tablet=”15″ height_desktop=”25″][wd_empty_spaces height_mobile=”15″ height_tablet=”15″ height_desktop=”15″][vc_column_text]Knowledge base merupakan kumpulan informasi yang dapat digunakan pelanggan Anda untuk menjawab pertanyaan yang mungkin mereka miliki tentang bisnis, produk, atau layanan Anda. Dengan knowledge base yang kuat mampu memberikan layanan yang lebih cepat. Dapat meningkatkan layanan mandiri, memberikan akses yang lebih besar ke lebih banyak artikel, dan menawarkan pembaruan rutin melalui sistem knowledge base tersebut.[/vc_column_text][thecx_button thecx_btn_text=”Coba Sekarang” thecx_btn_link=”url:https%3A%2F%2Ffaq.lenna.ai%2Flenna|title:Hubungi%20Kami” thecx_show_icon=””][/thecx_button][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_desktop=”25″ height_mobile=”20″ height_tablet=”30″][wd_empty_spaces height_desktop=”25″ height_mobile=”20″ height_tablet=”30″][vc_single_image image=”15580″ img_size=”large” alignment=”center” css_animation=”fadeInLeft” el_class=”main-img” css=”.vc_custom_1709534077927{margin-top: 0px !important;}”][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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svg_name=”image_5″ layout=”1″ title=”Membantu memberikan informasi” text=”Dukungan layanan mandiri yang dinamis dan responsif untuk memberikan informasi terkait produk, layanan & topik yang dapat diakses oleh pelanggan anda.” extra_classes=”custom-layout-1″ border_radius=”35px” inner_padding=”0″ 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[/vc_column_text][/vc_column][/vc_row][vc_row][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Tingkatkan Layanan Mandiri Untuk Memudahkan Kinerja Agent” headings_subtitle=””][wd_empty_spaces height_mobile=”15″ height_tablet=”25″ height_desktop=”25″][vc_column_text]Knowledge base dapat memudahkan agen dukungan pelanggan untuk memberikan informasi. Sehingga jika memberi informasi lengkap terkait produk dan layanan sesuai dengan apa yang pelanggan inginkan, maka akan meningkatkan ulasan dan pengalaman positif dari pelanggan yang akan diterjemahkan ke dalam kesuksesan bisnis Anda.[/vc_column_text][vc_column_text][/vc_column_text][vc_column_text][/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”15581″ img_size=”large” alignment=”right”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”5″ height_tablet=”5″ height_desktop=”15″][/vc_column][/vc_row][vc_row][vc_column width=”1/2″][vc_column_text]
[/vc_column_text][vc_single_image image=”15583″ img_size=”full”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][/vc_column][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Optimalkan Informasi dengan Knowledge Base yang diterima baik oleh pelanggan Anda” headings_subtitle=””][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][vc_column_text]Untuk membuat suatu informasi pada Knowledge Base Lenna tentunya sudah dilengkapi dengan editor teks yang memudahkan penyesuaian konten Anda, mulai dari gambar, icon atau penyematan Sosial Media yang mudah digunakan untuk mengorganisir bagian situs web Anda dengan mudah dan efisien.
Tertarik Menggunakan Knowledge Base?[/vc_column_text][thecx_button thecx_btn_text=”Pesan Sekarang” thecx_btn_link=”url:https%3A%2F%2Flenna.ai%2Fhubungi-kami%2F|title:Hubungi%20Kami” thecx_show_icon=””][/thecx_button][/vc_column][/vc_row][vc_row][vc_column width=”6/12″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_headings headings_title=”Tingkatkan efisiensi dengan Fitur Kategori Knowledge Base” headings_subtitle=””][wd_empty_spaces height_mobile=”15″ height_tablet=”25″ height_desktop=”25″][vc_column_text]Memberikan informasi kepada pelanggan Anda berdasarkan kategori untuk meningkatkan pelayanan pelanggan Anda. Dengan menggunakan Kategori Knowledge Base Lenna, Anda dapat dengan mudah membangun knowledge base yang sesuai dengan kebutuhan pelanggan Anda. [/vc_column_text][/vc_column][vc_column width=”1/2″][vc_single_image image=”15582″ img_size=”large” alignment=”right”][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][wd_empty_spaces height_mobile=”5″ height_tablet=”5″ height_desktop=”15″][/vc_column][/vc_row][vc_row][vc_column width=”1/6″][/vc_column][vc_column width=”4/6″][wd_headings headings_layout=”t-under-s” headings_title=”Mengapa Anda Membutuhkan Knowledge Base Lenna?” headings_subtitle=”Beberapa Manfaat Lenna Commerce” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”center” wd_heading_font_weight=”” wd_heading_line_height=”36″ wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” heading_bottom_d_space=”20″ css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”20″ wd_heading_font_size=”36″][wd_empty_spaces height_mobile=”25″ height_tablet=”35″ height_desktop=”45″][/vc_column][vc_column width=”1/6″][/vc_column][/vc_row][vc_row][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Cepat Menjawab Kueri Pertanyaan Pelanggan” text=”Dengan pertanyaan pelanggan pada halaman yang terstruktur dengan baik dan mudah dinavigasi, Anda dapat segera menyelesaikan kueri pertanyaan pelanggan tanpa perlu melibatkan tim dukungan pelanggan.” secondary_svg=”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” css=”.vc_custom_1709348812978{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Memberikan Informasi Terbaru” text=”Knowledge Base membantu memberikan informasi terbaru terkait produk, layanan dan topik. Sehingga pelanggan bisa mendapatkan informasi terkini.” secondary_svg=”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” css=”.vc_custom_1709526045332{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Menjaga Penilaian Positif Brand Anda” text=”Knowledge base menjadi aset bagi pelanggan dan bisnis Anda secara keseluruhan. Ketika dilakukan dengan benar, hal ini dapat memberikan pengalaman pelanggan yang ditingkatkan sekaligus menghemat waktu tim dukungan dan memotong biaya bisnis Anda secara keseluruhan.” secondary_svg=”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” css=”.vc_custom_1709349370279{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][vc_column width=”1/4″][wd_icon_text choice=”svg_choice” position=”top_position” text_align=”left” title=”Menghemat Waktu dari Tim Dukungan Pelanggan Anda” text=”Knowledge base memungkinkan pelanggan Anda menjawab pertanyaan mereka sendiri tanpa perlu bertanya kepada tim dukungan pelanggan. Sehingga bisa menghemat waktu pelanggan” secondary_svg=”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” css=”.vc_custom_1709348886646{border-radius: 25px !important;}”][wd_empty_spaces height_mobile=”20″ height_tablet=”20″ height_desktop=”35″][/vc_column][/vc_row][vc_row full_width=”stretch_row” text_parallax_offset=”200px” text_paralax=”OSTERISK” animation_delay=”300″ css=”.vc_custom_1645266013534{margin-top: -30px !important;background-position: 0 0 !important;background-repeat: no-repeat !important;}”][vc_column css_animation=”none” width=”5/12″][wd_headings headings_layout=”t-under-s” headings_title=”Pertanyaan yang paling sering ditanyakan” headings_subtitle=”Mabih bingung?” headings_subtitle_tag=”p” custom_style=”yes” headings_alignment=”left” wd_heading_font_weight=”” wd_heading_color=”#b64a99″ wd_sub_heading_font_weight=”” css_animation=”fadeInUp” headings_elements=”first_title_sub” headings_first_title=”Quality & Efficience” headings_max_width=”675px” wd_sub_heading_font_size=”16″ wd_heading_font_size=”40″][wd_empty_spaces height_mobile=”10″ height_tablet=”20″ height_desktop=”40″][vc_tta_accordion style=”flat” shape=”square” color=”white” c_icon=”chevron” c_position=”right” active_section=”1″ el_class=”accordion-border” css=”.vc_custom_1645267603710{margin-left: -20px !important;}”][vc_tta_section i_icon_fontawesome=”fas fa-mail-bulk” add_icon=”true” title=”Mengapa bisnis butuh chatbot?” tab_id=”business-need-chatbot”][vc_column_text]Bisnis butuh chatbot untuk mengotomatiskan penjualan onlinenya. Chatbot dapat melayani banyak pelanggan sekaligus, menghemat biaya operasional, merespon dengan cepat, dan meningkatkan kepuasan pelanggan. Jangan lupa gunakan Chatbot dengan teknologi AI![/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-question” add_icon=”true” title=”Bagaimana jika pelanggan menanyakan hal yang kompleks?” tab_id=”customer-ask-complex-queries”][vc_column_text]Platform bot kami memiliki sistem management fallback untuk mengatasi pertanyaan yang tidak bisa dijawab, dan bot akan mempelajari dan memperoses jawabannya dikemudian hari. Tapi, Anda juga bisa mengkolaborasikan bot dengan agen untuk memastikan semua pertanyaan pelanggan dapat terjawab dengan cepat.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”fas fa-headset” add_icon=”true” title=”Mengapa saya butuh platform untuk layanan pelanggan?” tab_id=”omni-messaging-cs”][vc_column_text]Platform Omnichannel Lenna memiliki fitur yang kompleks, Anda bisa menggunakan 100 agen dalam waktu bersamaan. Omnichannel terintegrasi dengan semua saluran komunikasi seperti Instagram, Whatsapp, Email, Ecommerce, dan lain sebagainya. Sehingga setiap percakapan dapat segera ditindaklanjuti.[/vc_column_text][/vc_tta_section][vc_tta_section i_icon_fontawesome=”far fa-credit-card” add_icon=”true” title=”Bagaimana model harganya?” tab_id=”lenna-pricing-model”][vc_column_text]Kami memiliki model harga bisnis yang sangat fleksibel. Jangan khawatir, kami memiliki harga yang cocok untuk bisnis Anda. Jangan ragu untuk segera menghubungi kami lewat email![/vc_column_text][/vc_tta_section][/vc_tta_accordion][/vc_column][vc_column width=”1/12″][/vc_column][vc_column width=”6/12″][vc_single_image image=”14148″ img_size=”full” css_animation=”fadeIn” el_class=”moved-left-img-111″][/vc_column][/vc_row][vc_row][vc_column][vc_column_text]
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