Brings together your business important communication channels into one accessible application
Convert visitors into customers and customers into advocates across channels.
Omnichat Customer Support
Because their journey is dynamic, accessible and continuous, today’s customers increasingly expect a seamless, integrated, consistent and personalized experience with their service providers which current multi-channel models—with their multiple silos of customer contact—are unable to provide.
It is possible to synthesize data from multiple sources and even embed some real-time intelligence to mimic an orchestration capability.
THE KEY FEATURES
We build a complex set of capabilities to ease your business
Channel Integration
Integrate your business with Whatsapp, Facebook messenger, Telegram, Line , web chat, and more to comes. Engage with your customer in every channel possible.
Bot Integration
Making sure your customer got a 24/7 assistance through every channel, improves your customer satisfaction and helps you strengthen your business positioning in the market.
Seamless Bot-to-Agent Transitions
Configure your bot to hand the conversation off to a live agent once qualified, create support tickets, add users to lists and workflows, and more. Make the most of what each has to offer with the customer engagement solution that creates an unbreakable bond between them.
Dashboard
Keep an eye on your progress, have access to every insight and have control over every rules and activities to improve your business metrics.