While chatbots are winning the ever-increasing trust and appreciation from customers of many industries, we must admit that their advantages for enterprises are also quite considerable.
In the logistics business where time is critical, and a lot of data must be processed and updated simultaneously, chatbots can become an essential component of workflow organization.
Chatbots can offer better supply chain visibility to logistics customers, from automated quotes to the reason of possible delays, from booking and picking up requests to tracking of the shipments and lodging claims, etc. With the help of chatbots, customers will be able to track shipments in transit. The logistics industry faces a challenge to keep their customers well informed about the shipment.