A pre-sales engineer supports the sales process. This engineer serves as a technology adviser to both prospective customers and representatives of currently assigned client accounts. Successful pre-sales engineers display a strong commitment to developing and maintaining long-term customer relationships. The ability to understand customer requirements, determine the best solutions and effectively communicate the value proposition of those solutions are critical skills.

Roles and Responsibilities :

• Proactively scopes the technical solution required to address customer requirements, assesses customers’ met and unmet needs, and recommends solutions that optimize value for both the customer and the firm.
• Secures input formal necessary solution stakeholders within the customer firm. Adapts solutions, as necessary, to ensure appropriate support.
• Coordinates closely with internal sales, sales support, and service resources to align solution design with customers’ business requirements.
• Secures from customer technical staff commitments needed to ensure a deal’s “technical close.”
• Meets assigned targets for profitable sales growth in assigned product lines, market areas, channel, or teams supported.
• Provides coaching and professional development to team- member sales associates in order to enhance their product knowledge, technical acumen, and technical sales skills.
• Opportunistically pursues additional business development opportunities within customer firms. Collaborates with sales to ensure these opportunities are effectively covered and advanced.
• Monitors customer support for technical solutions proposed throughout the sales process, and alerts the sales and account teams to potential risks of deal closure.

Requirements :

• Bachelor’s degree in information technology, computer science, software engineering, or related field
• 2+ years of work experience in a relevant role
• Proven history of generating innovative and effective solutions
• Excellent interpersonal communication skills to explain complex technical topics in an easily digestible manner
• Experience with database management and proper systems security best practices
• Willingness to work independently and as part of a team