Introducing chatbots in the banking sector can bring a huge change in customer experience and keep up the pace with changing customer expectations.

Today’s tech-savvy banking customers have begun to embrace the technology so that banks see this trend as an opportunity to provide a convenient 24-hour customer service without added labor costs, with the potential to open new revenue streams.

AI is further empowering banking institutions and retail banking customers alike by taking massive amounts of data, and making it easily accessible to the individual account holders, in the form of a chat interface.


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